Yixing Liangjiu Ceramics Co., Ltd.

Pre-Sales Service

1. Consultation Services:

• Provide professional product consultations to help customers understand the characteristics, applications, and suitability of electronic ceramic materials, welding material accessories, stud welders, oxide ceramics, and industrial ceramic products.
• Recommend the most suitable products based on customer needs, and provide detailed technical documentation and product specifications.

2. Technical Support:

• Offer detailed answers to customers’ technical questions and assist in solving any technical issues encountered during product selection and application.
• Provide product specifications, performance data, and application cases to help customers make informed purchasing decisions.

3. Sample Provision:

• Provide product samples for testing and evaluation based on customer requests to ensure selected products meet the required standards.

4. Quotation and Contract:

• Provide detailed quotations covering all costs and services to ensure transparency.
• Assist customers in drafting contract terms to clarify the rights and obligations of both parties.

Sales Service

1. Order Processing:

• Timely process customer orders and ensure efficient production and delivery processes.
• Provide order status tracking services, offering real-time updates on the order’s progress.

2. Technical Support:

• Offer real-time technical support and problem-solving services during product use.
• Organize technical training and demonstrations to help customers better understand and use the products.

3. Quality Control:

• Adhere to quality management systems during production to ensure products meet standards.
• Conduct rigorous inspections and quality checks before shipment to ensure each product meets expected standards.

4. Customer Communication:

• Maintain close contact with customers, providing regular updates on order processing and production status.
• Collect customer feedback and make timely adjustments to production and service plans to meet customer needs.

After-Sales Service

1. Maintenance and Repair:

• Provide warranty and repair services to ensure products function correctly during use.
• Offer detailed maintenance guidelines to help customers extend the lifespan of the products.

2. Customer Support:

• Provide 24/7 customer service hotline to address any issues encountered during product use.
• Conduct regular customer follow-ups to understand product usage and proactively address potential problems.

3. Replacement and Returns:

• Offer quick replacement or return services in case of product quality issues.
• Handle return and exchange requests based on specific circumstances to ensure customer rights are protected.

4. Technical Upgrades:

• Provide product upgrades and improvements to help customers enhance product performance.
• Regularly release product update information to ensure customers have access to the latest technology and features.

We are increasing the scale of trade and customers through out the world. With our good reputation we have won the trust of our customers. It’s helps the modernisation of our country and promote the economic and technical exchanges with the rest of the world. We also look forward to enhance the friendship with other countries and make positive impact.

We warmly hope that you and us together, hand in hand, create a glorious future.

We have a complete team system, from production, design, research and development to sales and after-sales, to serve your personalized needs in all aspects !